Few days back I was searching for how I make the resume that impress the HR to get software testing interview call. The above article finished my search. Thanks for the sample resume. One question do we need cover letter while applying the job, if yes then please share the cover letter as well. A software tester resume should be one page long (A4 size). When writing your resume, only include details that are relevant to the advertised post and be concise to avoid bogging down the hiring panel with excess information. Also, use resume columns to fit your details onto the one page. Software Tester Resume Section Headings.
*Sample Resume For Manual Software Tester
*Software Tester Resume Sample
*Sample Resume For Software Testing Manual Free4.5(56 votes) forManual QA Resume SamplesThe Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the manual qa job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.Craft your perfect resume by picking job responsibilities written by professional recruitersPick from the thousands of curated job responsibilities used by the leading companiesTailor your resume by selecting wording that best fits for each job you applyResume Builder
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*Communication and coordination of work with test automation team
*Identification of project risks and development of mitigation strategy for these risks
*Strong knowledge of testing processes and excellent in defect tracking
*Escalation of project issues
*Basic knowledge of approaches for web-application automated testing
*Strong knowledge of SQL scripting and database structure
*Practical knowledge of any wide-spread bug tracking system usage (e.g. JIRA)Philadelphia, PAPhiladelphia, PA
*Manages the troubleshooting of or troubleshoots and resolves identified QA problems and issues
*Supports QA Management on specific QA aspects of a major application and projects
*Works on the interpretation of QA issues and problems for technical and non-technical personnel
*Interprets specific aspects of QA findings and protocols for QA Management
*Documents, tracks and verifies defects and fixes in assigned applications
*Ensures the full application of all relevant QA standards to validate application functionality
*Clearly communicates information to both technical and non-technical personnelBoston, MABoston, MA
*Create test plans and perform planning activities
*Execute tests based on provided test cases
*Provide feedback and report results of testing to management and stakeholders
*Effectively use test management tool to maintain and execute test scripts
*Perform functional and regression testing
*Communicate regularly with the team and provide reports on own test results
*Exposure to test management tools (e.g. JIRA, Quality Centre)Johnson & Wales University
*Broad technical knowledge coupled with equivalent functional knowledge of business processes and activities
*Experienced and comfortable working in a fast paced, ambiguous and event driven environment
*2) Proven ability to pick up new technologies- they will be learning how to test on PeopleSoft
*Excellent verbal and written communications skills
*1) 2-3 years of experience doing manual testing for an enterprise client using HPQC
*Can explain and present complex technical ideas to both technical and non-technical audiences
*Proven experience working in small teams delivering software projects
*3) Experience with Mobile or Web testing
*Mobile, web browser and back end experience will get the job!
*Experience with mobile testing Create a Resume in MinutesRead our complete resume writing guidesQA Manual / Automation EngineerResume Examples & Samples
*Involved in the planning, development, and execution of software products and trading applications
*Perform manual/automation testing on frameworks
*Perform regression, functional, and load tests
*Work closely with software development team to continuously build test environments
*Strong experience with automation/manual testing
*Experienced in C++ in a Linux environment
*Experienced in testing financial trading systems
*Familiarity with FIX protocol
*Strong understanding of the Financial Services industry
*Have scripting and programming skills
*Strong analytical skills and a solid understanding of technologyProject QA Analyst, ManualResume Examples & Samples
*Provides various levels of training and mentoring as required or applicable to junior or contingent workforce
*Good understanding of the Software Development Life Cycle process and the role of QA within the SDLC Communication
*Supports QA Management on specific QA aspects of a major application and projects
*Ability to document clearly
*A minimum of 5 years of experience in a structured software environment with direct software testing OR a minimum of 2 years of experience in a structured software environment with direct software testing AND a Degree in a computer/software related field
*Has decent knowledge of trends, technology advances, and best practices relevant to QA methodologies & test tools
*A minimum of 5 years of experience in a structured software/testing environment with some direct test tool or application development experience OR a minimum of 3 years of experience in a structured software/testing environment with some direct test tool or application development experience AND a degree in a computer/software related field
*Knowledge and experience with programming language(s), relational databases, and new technology stacksManual QAResume Examples & Samples
*1) 2-3 years of experience doing manual testing for an enterprise client using HPQC
*2) Proven ability to pick up new technologies- they will be learning how to test on PeopleSoft
*3) Experience with Mobile or Web testingManual QAResume Examples & Samples
*Bachelor's degree in relevant subject; or equivalent experience
*2+ years strong QA and/or Test experience required (with references)
*Must be able to communicate stories (good/bad/ugly) where you identified a problem and investigated across multiple levels to drive issue resolution
*Proven experience working in small teams delivering software projects
*Broad technical knowledge coupled with equivalent functional knowledge of business processes and activities
*Can explain and present complex technical ideas to both technical and non-technical audiences
*Experienced and comfortable working in a fast paced, ambiguous and event driven environmentManual QA With Agile & ScrumResume Examples & Samples
*Possible roles could be (but not limited to)
*Demonstrate excellent interpersonal and communication
*Software Development Lifecycles, Agile Scrum knowledge and experience is preferred
*Ability to work in an Agile development environment where teams work closely together to ensure requirements are met
*Knowledge of testing metrics
*Knowledge of methods, tools and technology used in software testing
*Knowledge and use of quality management methods, tools and technology used to create and support defect-free application software to meet client need
*Bachelor’s degree or equivalent combination of education, training or work experience
*5+ years of software testing developing small to large complex solutions
*Web application user interfaces
*Financial industry preferred
*Nice to have: Automation toolsQA Analyst Manual QAResume Examples & Samples
*Overall QA experience of 3 – 6+ years with good knowledge in P&C Domain
*String knowledge in Manual Testing
*Strong knowledge and 3+ years of experience on automating applications using Selenium Web Driver on JAVA
*Must-have exposure on working on agile and using ALM tool – JIRA
*Must-have good communication skills since this role will have direct interaction with client teams
*Good to have exposure to IBM QA Tools – Rational Quality Management (RQM), RTC (Rational Test Concert), Rational Requirement Concert(RRC), etc
*Good to have exposure to other Automation Tools – UFT, etcQA Manual LeadResume Examples & Samples
*Write manual test cases
*Test planning, test scheduling, and test evaluation
*Multi-task under tight deadlines and report status
*Communicate clearly and effectively between technical and non-technical team members
*8+ years of demonstrable, practical hands on SQA experience
*Strong IT background with testing Desktop and Web based applications
*Strong experience in create test plans, test scenarios and test cases in a complex product environment
*Familiar with QA processes and practices in an Agile environment
*Ability to determine defects priorities, and effectively manage and communicate the defects
*Proficient with TFS, MTM, and Visual Studio
*Must have strong mathematical and analysis skills
*Development/Technical background with Microsoft technologies a plusSenior / Regular QA ManualResume Examples & Samples
*Analyzing product's requirements and specifications
*Implementation of test process and best test practices
*Intensive communications with QA/BA/DEV/PM
*Communication and coordination of work with test automation team
*Experience in QA (5+ years)
*Advanced knowledge and strong practical experience of web-applications testing (5+ years)
*Experience in manual testing of Backend (3+ years)
*Strong knowledge and practical experience working with SQL/XML//XPATH (3+ years)
*Good experience in test design (5+ years)
*Strong communication skills are must
*Experience in working with international customersGuidewire Manual QAResume Examples & Samples
*Development of test approaches, estimates and plans for Guidewire products and complex integrated systems, drive successful execution to ensure end result aligns with business need in collaboration with other client’s teams
*Reporting status of tests development and execution timely in a proper manner
*Expertise in Guidewire Policy Center testing is highly desirable being a critical decision factor
*Strong experience in performing DB conversion testing and SQL
*Good knowledge and understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
*Excellent problem solving and communication skills with ability to work under pressure in a highly visible role, fluent spoken and written EnglishQA Manual EngineerResume Examples & Samples
*Interest Rate Swaps
*All types of quality assurance: smoke, regression, integration testing
*Ensuring and taking responsibility of product delivery & releases quality
*Communicate with teams on daily basis
*Experience in test design, risk management, defect management
*Expected to be able to liaise with developers and assess their test automated scripts
*Comfortable in working in a fast paced Agile environment
*Proactive attitudeMobile QA Manual Team LeadResume Examples & Samples
*Already have experience of working with the team as a leader
*Know when testing should be done or not and why it should be done
*Have strong knowledge of test design techniques
*Have an experience in mobile application testing (iOS and Android)
*Know at least one programming language
*Able to prepare data for testing using different sources, e.g. a database
*Read professional literature and you can share the knowledgeJunior QA Manual / Automated EngineerResume Examples & Samples
*Manual and automated testing of the appliance following test plans and free testing
*Finding and reporting product bugs; verifying bug-fixes
*Provide status reports to PM, outlining the progress and risks to meeting project deadlines
*Elaborate, develop and execute test cases that should cover the functionality, scalability and performance of the assigned features according with Feature Design Document
*Create, run and debug automation scripts for new features
*Good understanding of networking protocols(L1, L2 switches and drivers; Have experiences with Web services, Restful API testing, Web Performance testing
*Scripting skills required; any programming / scripting language experience is good
*Have experiences with test automation using Selenium/Python/JAVA and Jenkins
*Virtualization experience(VMware ESX, KVM, Openstack) is a plusQA Manual Co-opResume Examples & Samples
*Runs existing automated test scripts for various applications
*Enhance existing scripts and create new test scripts
*Create documentation for Automation Team as needed (best practices, run instructions, etc.)
*Assumes additional responsibilities as requested
*Some programming skillsManual QA AnalystResume Examples & Samples
*Minimum of 3 years of experience in quality assurance, software testing or working with JHA NetTeller product
*Associate’s or Bachelor’s degree preferred
*Experience with manual testing
*Understanding of test design and testing methodologies
*Executes and creates test plans and clear, concise test scripts for new products or enhancements to existing products. Defines moderate level scenarios and variations in data to adequately perform testing
*Coordinates and performs basic testing projects from initiation through delivery. Ensures that testing projects are completed on schedule
*May submit test plans and test reports for review and feedback
*May serve as liaison between technical and non-technical departments to ensure that all targets and requirements are met
*May assist with alpha and beta testing; may prepare enhancement test plans used at beta siteQA ManualResume Examples & Samples
*Functional testing, regression, smoke test
*Management of tracking tools: Redmine, Pivotal, JIRA or similar
*Intermediate / advanced level of oral & written English
*Experience working with agile methodologies (Scrum)QA Manual EngineerResume Examples & Samples
*Create test plans and perform planning activities
*Gain confidence of the quality of software releases by ensuring standard quality and testing methodologies are followed
*Define test objectives, write and execute test cases and test scenarios to ensure that software products meet quality requirements
*Effectively use test management tool to maintain and execute test scripts
*Perform testing and root cause analysis tasksManual QA AnalystResume Examples & Samples
*Bachelor’s degree in Information Systems, Computer Science, Electrical Engineering or similar field
*Candidates with appropriate experience but without a bachelor’s degree may be considered
*Familiar with the SDLC and QA practices
*Experience creating test plans, creating and executing test cases
*Excellent problem solving and communication skills
*Experience testing web and/or client server applications
*Working knowledge of bug tracking procedures and industry testing methodologies
*Ability to communicate ideas and turn these ideas into results
*Demonstrated ability to take ownership of completing projects and tasks
*Demonstrated ability to learn new environments and applications quickly
*Demonstrated creativity and problem solving skills
*Demonstrated ability to be successful in a cross functional team based environment
*Experience with mobile testing a plus
*Experience in a financial institutionManual QAResume Examples & Samples
*4+ years of software testing experience (prefer 6+ years)
*Mobile, web browser and back end experience will get the job!
*Experience using test automation tools and practices a plusQA Manual EngineerResume Examples & Samples
*FX Spot, Forwards, Swaps
*FX Vanilla and Exotic Options
*FX Limit Orders
*FX Algorithmic Orders
*Follow existing QA project processes
*Manual testing of backend applications
*Requirements analysis and testing
*Test estimation and regression impact analysis
*Communicating, employing and enforcing QA automation best practices, standards and metrics
*2+ years in a QA role
*Functional test planning and execution
*Experience of testing complex systems and business flows
*Strong analytical and logical reasoning capability
*Exposure to test management tools (e.g. JIRA, Quality Centre)
*Experience in Unix and/or Linux environment
*Experience in Financial Markets or similar or testing trading applications
*ISTQB Foundation Level certificate or higher
*Experience writing business-focused acceptance criteria
*Test Automation or development experience would be a huge plusQA Manual EngineerResume Examples & Samples
*Design and execute new test cases
*Execute tests based on provided test cases
*Communicate regularly with the team and provide reports on own test results
*Working with the QA / dev team you will to be responsible for all aspects of incident resolution including impact analysis, root cause identification, effective communication with affected users and escalation to QA management
*Ability to create and execute test cases
*Good understanding of software application development and defect life cycles
*Good teamworkManual QA AnalystResume Examples & Samples
*Minimum of five years of experience in Manual QA testing or lending experience
*Experience working with Argo Lending
*Understanding of various development methodologies, including Waterfall and Agile
*Experience using TFS or MTMFrontend Manual QAResume Examples & Samples
*Business and Technical scenarios validation
*Performance testing of our application
*Writing and reviewing test plans
*Running both manual and automated testsAutomation / Manual QAResume Examples & Samples
*QA analysis; test cases creation, test reporting
*Covering of application by automated tests ( groovy, Cucumber, Selenium )
*JMS/Soap/REST > 2 years
*SQL > 3 years
*Java / Groovy > 1 years
*Unix > 3 yearQA-manual & AutomationResume Examples & Samples
*Bachelors degree in IT or similar
*Role – Testing Manual/Automation Experience Range
*4 to 7 Years Must Have Skills - Exposure to IB domain, Quality Centre, JIRA
*Working knowledge of Protractor/Jasmin, Selenium test Automation tools, performance testing, basic JavaScript knowledge, Single Page Application testing experienceManual Web QA SpecialistResume Examples & Samples
*Define and conduct manual functional, cross-browser, mobile, and regression tests for ongoing web development tasks
*Clearly communicate about bugs and other issues with the development team
*Participate in regular planning and standup meetings
*Advocate for and participate in discussions of web development standards and best practices
*Possible growth into QA automation
*Functional, cross-browser, mobile, and regression testing
*Agile development workflow
*Familiarity with CMS systems (dotCMS & Wordpress)
*Technical proficiency with HTML, CSS, and JavaScript is a plus
*Additional experience with QA automation, Excel/Google Sheets, JIRA, Photoshop, and/or Velocity/Java is a plus
QA Manager, Performance Testing Manager, Infrastructure Manager, Technical Manager, Project Leader Manager, Process Improvement
Summary
Self-Motivated, detail-oriented QA Manager Performance Testing Manager Director of IT with 22 years of IT Testing experience within the HealthCare, Banking, and Financial Investment industries. Responsibilities include evaluating developmenttesting process, redefining and implementing an efficient testing process for manual, automation, performance, regression and integration testing. Design testing standards, templates, quality gates, engagement models, service level agreements and change control process. These efforts resulted in a solid structured testing process with an output of quality and increased time to market. Responsibilities also included, managing QA test engineers, performance testing engineers, network engineers along with managing multi site production server environments, and large testing labs. I have been recognized several times for my leadership, flexibility, work ethic, project management capabilities and doing whatever it takes to deliver.Strengths
*High level of personal energy viewing hard work and challenging assignments with enthusiasm, and dedication.
*Capable self motivated individual contributor with a preference for teamwork.
*Recognized for outstanding job performance, reliability, multi-task skills, efficiency, accuracy, and speed.
*Well-developed communication skills demonstrated through extensive customer service.
*Expert in computer operations, network operations, software development life cycle, QA testing procedures. Specializing in the design, implementation and maintenance of Testing Best practices.
*Strong commitment to the highest standards of job excellence.Experience
Program Manager/ Testing & Development Manager - Global Delivery Center of Expertise
Confidential - Gateway Village - Charlotte NC - Present
Responsibilities include defining and implementing a scaled down version of the DMAIC process. Provide oversight of business development activities. Define the UAT testing process, and implement controls to mitigate issues. Represent the GDCE Business and communicate their needs and expectations to the offshore technology team. Oversee the program, engagement, processes, communication, and report status to the user community along with GDCE Executives.
*Managed all development activities for the GDCE.
*Defined standard templates to be used for capturing detailed business requirements, HLD, LLD etc.
*Facilitated team meetings, status meeting, and weekly development status meetings
*Mapped out all the initiatives and current status to show dependencies, risks, and potential release conflicts
*Demonstrated effective communication and leadership resulting in a successful increase of cross project collaboration.
*Assisted in defining the scope and impact of projects while effectively communicating the impact on the organization
*Established project tasks, timelines and budgets and effectively managed them.
*Defined and evaluated problems and planed effective solutions.
*Managed Risks and Issues across multiple projects, escalated dependencies that required attention
Test Manager - System Integration Testing- CFC & ML Transition Team a - Gateway Village - Charlotte NC 7/09 - current
Responsibilities included managing all aspects of the Systems Integration Testing process. Managed resource allocation and working closely with the business community. Followed the TCoE DMAIC process throughout the project lifecycle ensuring all required documentation, tollgates, sign-off, and environments were completed. Provide daily status reports outlining SIT testing progress to all stakeholders. Facilitated daily defect meetings and provided insight to problem resolution. Monitor and maintain quality center to ensure all the test scripts are in place and have business sign off.
*Lead large team of test engineers across numerous locations including near shore, offshore and onshore.
*Developed Master SIT Test Plan outlining the strategy how and what will be tested.
*Provided off hours support during the SIT execution cycles.
*Act as the single point of contact for all of Provide strategic direction and vision for the testing team and lead them in the right direction to work smarter and more efficient. Evaluate and recommend new technologies to enhance efficiency and increase communication between critical technology areas.
*Developed and revised project materials and maintains project documentation
*Provides numeric and graphic status reports and assisted with presentation materials
*Recommended improvements in project deliverables and activities
*Worked under minimal supervision from engagement to production hand off.
*Provided leadership to the SIT testing team and supported the SIT Execution cycle
*Participated in the Component Integration Testing meetings and monitored progress
*Triage problem tickets. Lead daily problem resolution meetings ensuring high severity problems are worked through to completion within the defined service level agreement.
*Manage vendor defect tickets and coordinate external vendor testing and development schedules
Director- Managed Testing Practice Carolina'sSogeti USA (Cap Gemini) 2/08 - 7/09
Responsibilities include managing a large team of quality assurance test professionals across the Carolina's that are stationed at various client sites. Oversee all testing activities across the Carolina's, and manage client relationships. Provide insight to project issues, strategies, and act as the single point of contact for the east coast testing services. Provide Performance Testing presentations to executive management at various client sites. Developed performance testing best practices for the National Sogeti Testing Practice to establish consistency across Sogeti offices.
*Responsible for assembling, and Training the Sogeti worldwide Testing Boot Camp focusing on all testing best practices and testing tools.
*Provided performance testing technical support across all Sogeti offices clients as needed.
*Establish and manage all vendor relationships relating to testing tools and best practices.
*Managed resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business
*Build the Managed Testing Practice across the Carolina's.
*Mentor college hires that want testing to be their career
*Established and grew all client relationships and managed vendor relationships
*Participated in the construction of Testing Centers of Excellence at various client sites
*Constructed a new Sogeti Performance Testing Practice
*Provide management oversight, scheduling, and training coordination for QA activities performed by the QA Team
Testing Team Manager - eCommerce Functional Testing Online Banking - Gateway Village - Charlotte NC 12/06 - 2/08Sample Resume For Manual Software Tester
Responsibilities include managing the Quality Assurance Functional Testing Team within the Testing Center of Excellence eCommerce Division. Manage a large team of associates and contractors, and am responsible for hiring, termination, and performance management. Manage systems and/or software QA associates to ensure standard quality practices/processes are followed and manage associates responsible for the design and execution of test plans and procedures for acceptance testing of new or modified applications and/or systems in an environment of diverse development platforms, computing environments, software, hardware technology and tools. Responsibilities extend to the development, maintenance, and enhancement of QA standards, process and procedures within a line of business and technology function. Provide management oversight, scheduling, and training coordination for QA activities performed by the QA team.
*Lead and manage large team of Sr, and Jr. Level test leads and test engineers. Provide guidance and act as a mentor for all employees. Provide guidance and work with all team members to help them grow professionally and help them reach their professional goals.
*Manage department budgets and resource allocations. Provide Insight and guidance to the test leads managing highly visible, multi-million dollar enterprise testing projects. Ensure direct reports have the tools and resources they need to be successful in their roles.
*Manage resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business
*Provide strategic direction and vision for the testing team and lead them in the right direction to work smarter and more efficient. Evaluate and recommend new technologies to enhance efficiency and increase communication between critical technology areas.
*Manage external Vendor relationships and provide direction for problem resolution during the testing lifecycle and lead root cause analysis efforts.
*Provide direction on process improvement, vendor compliance management, and identify and correct process gaps during project lifecycle.
Managing Director -Information Technology &; TestingConfidential - Columbia8/06 - 12/06 (80 Miles Each Way)
Responsibilities included overseeing the day-to-day operations of the Information Technology area which included web development, production support, and all of testing totaling 37 direct reports to me. Ensure project deliverables are met on time, and the resources have the necessary tools to perform their job functions. Establish relationships across all lines of business. Manage resource planning for proposed projects; prepare reports identifying gaps within the development process to ensure business requirements are covered. Identify areas of improvement within the IT SDLC process, increasing time to production. Evaluate technologies to better the quality of products delivered to the customers. Manage highly visible, multi-million dollar enterprise testing projects, including resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business.
*Defined, standardized the testing engagement process resulting in effective communication
*Implemented a central repository for defects, requirements, test cases, test scripts, and project status, giving all stakeholders powerful visibility into their projects real-time.
*Identify, implement opportunities for automation.
*Worked with partners to define Performance Testing strategies, metrics, and guidelines
*Evaluate and recommend new technologies that would increase efficiencies and reduce redundant work.
*Manage, motivate, and coach employees.
*Manage all aspects of the testing process. Pro-actively seeking feedback on areas of improvement.
*Implemented testing solutions that increased time to production, and overall quality.
*Hired, reviewed, and promoted staff as needed. Prepared staff augmentation request and cost analysis.
*Oversee all testing documentation and provided feedback when appropriate. Ensuring best practices were followed.
QA Manager IT Manager Confidential 8/05 - 8/06
Experienced Quality Assurance Manager has demonstrated organizational, leadership and supervisory abilities during the management of the QA team, development, and business analysts. Responsibilities included overseeing the day-to-day operations of the QA team and development, to ensure that they are prepared to meet the demands created by business and customer teams. Managed the company's infrastructure operations and provide technical support for the servers, connectivity, and desktop issues. As The QA Manager, I was responsible for developing, presenting and implementing a formalized QA process and methodology for all aspects of testing, which also included recruiting, hiring, working with testing tool vendors and evaluating testing tools.
*Direct report to the CEO, provided operations, QA, development status daily.
*Successfully implemented a streamlined testing process from the ground up for all of testing.
*Reviewed, designed, and approved detailed test plan/procedures that drive quality of our applications in the areas of performance and functional quality.
*Reviewed, designed, and approved detailed documentation plans that capture and track the progress and nature of our continually improving product quality.
*Defined performance testing strategy that would meet the business needs for the online radiology billing system.
*Drive efficiencies within the QA, development, and operations organizations.
*Interviewing, testing, hiring and training temporary/full time QA personnel when needed and conducting reviews
*Efficiently allocating available resources so that QA teams are competently staffed to test multiple applications simultaneously
*Facilitated weekly change control meetings and status meetings.
*Negotiate staff augmentation contracts and prepared cost analysis. Software Tester Resume Sample
QA Manager Director of Testing Confidential, Bloomfield CT 1990 to 2005
QA Manager hands on tester in CIGNA's corporate eCommerce practice division with responsibility for managing a large group of test engineer's Sr. developers along with the physical testing lab facility. Manage enterprise application efforts from conception to production. Provide hands on performance testing, troubleshooting to resolve complex technical issues quickly. Manage test lab outages and testing schedule. Provide employee semi-annual review and career coaching. Facilitated weekly change release meeting and report on application deliverables. Proactively seek feedback from developer teams and project managers to streamline the application life cycle.
*Direct report to the Senior Vice President of CIGNA's eCommerce division.
*Provide performance testing assistance using loadrunner for enterprise web applications.
*Implemented QA best practices from the ground up for the eCommerce group; including entrance and exit quality gates, defect tracking process, unit testing standards, performance testing standards, and tool selection.
*Developed service level agreements with the developers and business customers, setting clear expectations.
*Conducted needs assessments, resource allocation, prepared lab hardware budgets, constructed development plans.
* Successfully implemented a multi- million-dollar portal technology framework on time, which enables CIGNA's customers the ability to customize and personalize their online benefit information portal.
*Participated in loadrunner focus group top define enhancements to the loadrunner productDirector of Information Technology
Confidential, Hartford CT -1998 -2000
Managed the production infrastructure which included bridges, routers, vendor connections, servers, integrated voice response, and desktop Services between across multiple locations. Directed desktop support team and second level server administration team. Responsibilities included managing vendor contracts, recruiting consultants and converting end of life operating systems for over 200 production servers to Microsoft NT server 4 and exchange mail servers. Sole responsibility for planning, needs assessment and resource allocation.
*Manage desktop support team eight FTE's and Sr. network engineers four FTE's. Negotiate consultant's contracts.
*Designed, tested, and implemented disaster contingency plans to preserve mission critical data, minimizing non productive, or downtime due to power disruptions.
*Developed standard financial services desktop image, which decreased workstation and laptop, builds.
*Developed a team database on common technical issue pertaining to workstation error messages.
*Developed a solid financial understanding and knowledge of the business.
*Mentored team members on complex issues and coached them into obtaining their personal and professional goals.
*Managed local area network, servers, and communications connections to remote locations.Senior Sales Support Engineer
Confidential, Bloomfield CT 1988 to 1990
Collect, manage, and manipulate CIGNA's HealthCare provider network data. Provide sales teams with customized presentation tools for prospective customer meetings. Provide end User training on In house developed sales applications. Responsible for providing technical assistance to team members and traveling sales staff.
*Developed back end mainframe applications using IBM QMF to house and report on provider data.
*Managed all aspects of data collection process and recommend implement efficiency solutions.
*Maintained hardware upgrades, provided troubleshooting, and software support on network workstations.
*Designed and taught computer classes for Sales Proposal Application, achieving a 100% completion rate.
*Provided programming support for the world wide zip code database, network profile database, SPAN system and central provider file database.High Level Technical Overview SAMPLING
*LoadRunner
*IBM Rational Suite
*ITKO Suite
*HP Quality Center & ALL Products
*DMAIC Process
*IBM WebSphere
*Performance Testing
*Network Infrastructure
*Compuware Testing Tools
*LAN WAN Administration
*Altiris, SCCM
*Testing Best Practices
*Agile, Waterfall Methodology
*SharePoint Services
*SAN Backup Solutions
*Tibco Portal
*Server Administration
*Network Design & Implementation
*Ghost, LDAP, oracle, BRIO
*Technical Project Mgmt • NT, UNIX Admin
*Capacity & network planning
*Software Dev Life Cycle
*Office Communication Server
*Application Compatibility
*Virtual Server PC
*VMware
*Testing Lifecycle Mgmt
*Windows 7, Server 2008
Certifications
*Microsoft Certified Professional (MCP)
*Microsoft Certified Professional plus Internet (MCP+I)
*Microsoft Certified Systems Engineer (MCSE)
*COMPTIA Network plus Certified
*COMPTIA Internet plus Certified
*COMPTIA Server plus Certified
*Windows 7 BETA EXAM PASSED
*Currently trying to finish PMP and QAI CertificationSample Resume For Software Testing Manual Free
Education,
Granby, CT 1988 - H.S. Diploma, ALL
Some college courses taken (plan to return)
Workshops, Seminars and Formal Training
WebSphere Administration Conference, 2001 Sun System Administration I, 2000 Successful Project Management, 1999 Mercury Load Runner Testing Suite, 2000 Microsoft Certified Training courses, 1998 to 2005 Team Building Skills, 1998 Management Sensitivity Workshop, 1999 Rewarding Performance Workshop, 2003 Effective Customer Service Class, 2000Honors and Awards
CIGNA Awards Performance Recognition Award, 1988. Outstanding Job Performance Performance Recognition Award, 1991. Outstanding Job Performance Performance Recognition Award, 1995. Outstanding Job Performance Team Excel Award, 1996. Superior Customer Service and Dedication CIGNA Presidents Club Award, 1998. Above and Beyond Service Contributions Peer Recognition Awards (4), 1999. Going the Extra Mile to Success CIGNA Presidents Club Award, 1999. Above and Beyond Service Contributions Performance Recognition Award, 2001. Outstanding Job Performance Performance Recognition Award, 2002. Successful Implementation of Critical Projects Performance Recognition Award, 2003. Successful Implementation of Critical Projects
Blue Cross Blue Shield Awards - Team Excellence 2006, Zero Defect Project Implementation
Bank of America - Spirit Recognition Award For 2007 I have received 11 Recognition Awards within 11 Months Affiliations
Charlotte IT Quality Assurance Association - Program
Director (Volunteer) IBM Rational Users Group ITKO HP/Mercury (Former User Group head) Charlotte Chamber of Commerce BLOC - Business Leaders of Charlotte Member Microsoft Developers Guild - Charlotte Location Member of the CITQAA
